Policy - Sue Cakes and Events

At Sue Cakes and Events, we are committed to providing exceptional service and ensuring a positive experience for all our customers. This policy page outlines important information and guidelines that govern our services. Please take a moment to review the following policies:

Ordering and Payment:

Orders can be placed through our website, over the phone, or in person at our Nakuru location.
To secure your order, a non-refundable deposit is required at the time of booking. The deposit amount will be communicated during the ordering process.
Full payment is due prior to or upon delivery/pickup of the product or service, unless otherwise agreed upon.

Cancellations and Refunds:

For cancellations made at least two weeks prior to the event date, the deposit may be credited towards a future order within six months.
Cancellations made less than two weeks before the event may result in the forfeiture of the deposit.
Refunds are not available for orders canceled within 48 hours of the scheduled delivery/pickup time.

Delivery and Pickup:

We offer delivery services within Nakuru and surrounding areas. Delivery fees may apply, and the cost will be communicated during the ordering process.
It is important to provide accurate delivery/pickup details, including the correct address, date, and time.
In the event of unforeseen circumstances or situations beyond our control, we will make every effort to notify you promptly and make alternative arrangements.

Allergies and Dietary Restrictions:

While we strive to accommodate various dietary preferences and allergies, we cannot guarantee a completely allergen-free environment, as our products may contain or come into contact with common allergens.
It is the responsibility of the customer to inform us of any allergies or dietary restrictions when placing an order. We will make reasonable efforts to accommodate your needs but cannot be held liable for any adverse reactions.

Policy Page: Sue Cakes and Events

Booking and Consultation:

To book our wedding decor services, please contact us through our website, phone, or in-person at our Nakuru location.
We encourage scheduling a consultation to discuss your wedding decor vision, preferences, and specific requirements.
A non-refundable deposit is required at the time of booking to secure your date and ensure our availability for your event.

Design and Customization:

We offer a wide range of wedding decor options to suit various themes, styles, and budgets.
During the consultation, we will work closely with you to understand your vision, color scheme, and desired ambiance.
Our team will provide design recommendations and customize the decor to reflect your unique preferences.

Pricing and Payment:

Pricing for our wedding decor services will be provided during the consultation, based on the scope of work and specific requirements.
A detailed breakdown of costs, including any additional charges or fees, will be provided in the final proposal.
Full payment is due prior to or upon delivery/pickup of the decor items, unless otherwise agreed upon in writing.

Cancellations and Refunds:

In the event of a cancellation, please notify us as soon as possible.
The non-refundable deposit is forfeited for all cancellations.
Refunds for any additional payments may be considered on a case-by-case basis, depending on the circumstances and the amount of notice provided.

Delivery, Setup, and Collection:

We offer delivery, setup, and collection services for your convenience.
Delivery fees will be included in the final proposal and are based on the distance, complexity of setup, and other relevant factors.
It is important to provide accurate venue details, including the address, date, and time, to ensure smooth delivery and setup.

Liability and Damages:

While we take utmost care in handling and setting up the decor, Sue Cakes and Events is not liable for any damages or accidents that may occur during the event.
Clients are responsible for any damages or loss incurred to the decor items once they are delivered, set up, or collected. Any repair or replacement costs will be the responsibility of the client.

Photography and Promotion:

We reserve the right to photograph the wedding decor setup for promotional purposes.
By engaging our services, you grant us permission to use photographs featuring our decor for marketing and advertising purposes.
If you have concerns about the use of photographs, please notify us in writing prior to your event.

Privacy and Data Protection:

We respect your privacy and are committed to protecting your personal information.
Any information provided to us during the consultation and booking process will be used solely for the purpose of fulfilling your wedding decor order and providing the requested services.
We will not share or sell your personal information to third parties unless required by law or necessary to fulfill your order.

Privacy and Data Protection:

We respect your privacy and are committed to protecting your personal information. Any information provided to us during the ordering process will be used solely for the purpose of fulfilling your order and providing the requested services.
We will not share or sell your personal information to third parties unless required by law or necessary to fulfill your order.

These policies are in place to ensure transparency and a smooth experience for all our customers. By engaging our services, you agree to comply with these policies. If you have any questions or concerns, please feel free to contact us. Thank you for choosing Sue Cakes and Events—we look forward to serving you and making your event truly special.