At Sue Cakes and Events Creations, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, whether through our website, social media platforms, phone calls, or in-person engagements.
By engaging our services, you agree to the terms outlined in this Privacy Policy.
Privacy Policy
1. About Sue Cakes and Events Creations
Sue Cakes and Events Creations is a Kenya-based company offering:
- Custom cake design and baking
- Event decoration and styling
- Event planning and coordination
- Venue selection and management
- Tents and chairs rentals
- Photography and entertainment services
- Equipment hire and MC services
We handle personal and event-related information responsibly to ensure smooth service delivery.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Physical address
- Event location details
b) Event Details
- Type of event (wedding, birthday, corporate event, etc.)
- Event date and venue
- Guest count
- Theme and preferences
- Budget range
c) Payment Information
- Payment confirmation details
- Transaction references
We do not store sensitive financial details beyond what is necessary for confirming payments.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and quotations
- Process bookings and deliver services
- Coordinate vendors and event logistics
- Customize cakes and décor to your specifications
- Improve our services
- Send updates regarding your event
- Share promotional offers (only where permitted)
Your information is only used for legitimate business purposes.
4. Sharing of Information
We may share limited information with:
- Trusted vendors and service providers (e.g., photographers, decorators, MCs)
- Delivery personnel
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
Sue Cakes and Events Creations takes reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
These measures include:
- Secure storage of digital files
- Restricted access to sensitive information
- Password-protected systems
While we strive to protect your data, no method of transmission over the internet is completely secure.
6. Photography and Media Usage
During events, we may capture photos and videos for:
- Portfolio display
- Social media marketing
- Promotional materials
If you prefer that your event images not be used for marketing purposes, please inform us in writing before the event date.
7. Cookies and Website Data (If Applicable)
If you visit our website, we may collect limited non-personal information such as:
- Browser type
- Device type
- Pages visited
- Time spent on the website
This information helps us improve user experience.
8. Data Retention
We retain personal information only as long as necessary to:
- Complete your event
- Meet legal and accounting obligations
- Maintain business records
After this period, information may be securely deleted.
9. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
- Withdraw consent for marketing communications
Requests can be made through our official contact channels.
10. Children’s Privacy
We do not knowingly collect personal information from children without parental consent. For events involving minors, information is provided by parents or guardians.
11. Updates to This Policy
Sue Cakes and Events Creations may update this Privacy Policy from time to time. Changes will be reflected on our website or communicated through official channels.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Commitment to Your Trust
At Sue Cakes and Events Creations, we understand that events are personal and meaningful. We are committed to handling your information with professionalism, integrity, and respect.
Your privacy matters to us.